55q Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 55q ("we", "us", "our") collects, stores, processes, and protects the personal information of individuals ("you", "Player", "User") who access or use the 55q online casino and sports betting platform at 55q.onl ("Platform"). By registering an account on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

55q is committed to safeguarding the privacy of all players. We apply industry-standard 256-bit SSL encryption to all data transmissions and implement rigorous technical and organisational security measures to protect personal data from unauthorised access, loss, or misuse. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and 55q.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via your registered contact details or through a prominent notice on the Platform. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

Our Core Data Practices

A plain-language overview of how 55q handles your information.

Data We Collect

The categories of personal data 55q may collect from you, and why.

How We Use Your Data

The specific purposes for which 55q processes your personal information.

1 Account Registration and Management

We use your identity and contact data to create and manage your 55q account, verify your eligibility to use the Platform (including the 21+ age requirement), and communicate important account-related updates such as security alerts, policy changes, and transaction confirmations.

2 Payment Processing

Financial data is processed to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to maintain accurate transaction records in BDT (৳), and to investigate and resolve payment disputes. We do not store sensitive payment credentials beyond what is strictly necessary to identify your payment method.

3 Identity Verification and Fraud Prevention

55q processes verification data and technical data to confirm the identity of account holders, prevent underage gambling, detect and prevent fraudulent activity, money laundering, and bonus abuse, and to ensure the overall integrity of the Platform. We may use automated screening tools as part of our fraud detection processes.

4 Personalisation and Platform Improvement

Usage data and account data help us understand how players interact with the Platform, enabling us to personalise your experience, recommend relevant games such as cricket betting, slots, or live casino titles, and continuously improve the Platform's features, performance, and usability.

5 Responsible Gaming Compliance

We monitor account activity and gambling patterns to identify players who may be exhibiting signs of problem gambling. This includes tracking deposit frequency, session length, and self-exclusion requests. Where concerns are identified, we may proactively reach out to the Player or apply responsible gaming restrictions. Full details are available on our Responsible Gaming page.

6 Marketing Communications

With your consent, we may send promotional communications about new games, seasonal offers (such as Eid or Pohela Boishakh promotions), BPL cricket betting markets, and exclusive bonuses. You may withdraw your marketing consent at any time by contacting us at [email protected]. Withdrawal of marketing consent does not affect processing for other purposes.

7 Legal and Regulatory Compliance

55q may process your personal data to comply with applicable legal obligations, to respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims.

Data Sharing and Third Parties

55q does not sell your personal data. We may share your information with the following categories of third parties only to the extent necessary and under strict confidentiality or data processing agreements:

• Payment Service Providers: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity Verification Providers: KYC and age verification service providers may process identity documents and biometric data on our behalf to confirm eligibility.
• Game Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their game content through the Platform.
• Technology and Hosting Providers: Cloud hosting, database management, and Platform infrastructure providers who process data on our behalf under contractual data processing agreements.
• Analytics Providers: Aggregated and anonymised usage data may be shared with analytics services to help us understand Platform performance and user behaviour. No personally identifiable information is shared with analytics providers.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or where necessary to protect the rights, property, or safety of 55q, its players, or the public.

Cookies and Tracking

The 55q Platform uses cookies and similar tracking technologies to operate core Platform functions, remember your preferences, maintain your login session, and analyse usage patterns. Cookies are small text files stored on your device by your browser.

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled and do not require your consent. They manage session authentication, security tokens, and language preferences.
• Functional Cookies: Remember your account preferences, such as preferred game categories and display settings, to personalise your experience on subsequent visits.
• Analytics Cookies: Collect anonymised data about how you navigate the Platform, which pages you visit, and how long you spend on each section. This helps us improve the Platform's design and content.
• Marketing Cookies: With your consent, we may use cookies to understand which promotions and game categories are most relevant to you. You may opt out of marketing cookies at any time through your browser settings.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features, including your ability to remain logged in to your 55q account.

Data Retention

55q retains personal data for as long as your account remains active and for a defined period thereafter, as follows:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, to comply with applicable record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 7 years following each transaction, in accordance with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Retained for 3 years following the resolution of each support interaction, unless a longer period is required for legal purposes.
• Technical and Usage Data: Anonymised and aggregated after 12 months; raw technical data is deleted after 24 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. You may request early deletion of your data by contacting [email protected], subject to any overriding legal retention obligations.

Your Privacy Rights

As a 55q account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

1 Right of Access

You have the right to request a copy of the personal data that 55q holds about you, along with information about how it is being used and shared. We may request proof of identity before processing an access request.

2 Right to Rectification

If any personal data held by 55q is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings.

3 Right to Erasure

You may request that 55q delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to applicable legal retention obligations.

4 Right to Restrict Processing

You may request that 55q restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved or while an objection to processing is being assessed.

5 Right to Object

You have the right to object to the processing of your personal data where 55q relies on legitimate interests as the legal basis for processing. You may also object to the processing of your data for direct marketing purposes at any time.

6 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Security Measures

55q takes the security of your personal data seriously. We implement a layered approach to data security that includes both technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encrypted storage of sensitive data at rest, including account credentials and identity verification documents.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Two-factor authentication options available to Players to further secure their accounts.
• Incident response procedures in place to detect, investigate, and notify affected Players of any data breach in a timely manner.

While 55q takes all reasonable precautions to protect your data, no system is entirely immune to risk. You also play an important role in keeping your account secure — use a strong, unique password and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Minors and Age Restriction

The 55q Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated account.

Parents and guardians in Bangladesh are encouraged to use appropriate internet filtering and parental control tools to prevent minors from accessing gambling platforms. If you believe that a minor has registered an account on 55q, please contact us immediately at [email protected] so that we can investigate and act accordingly.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 55q handles your personal data, please contact us using the details below. Our support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6).

If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.